Contact Us
Get in touch with our support team
JIA Bank is a product of Jia Pay Limited
support@jiabank.com
hello@jiabank.com
Support Hours
24/7 Support Available
We typically respond within 24 hours
Need Immediate Help?
For wallet security or urgent matters, use the Freeze Wallet feature in your dashboard to immediately lock spending.
Frequently Asked Questions
What happens if I freeze my wallet?
Freezing your wallet immediately locks all spending and transfers. You can unfreeze it at any time from your dashboard. This feature is instant and requires no verification.
How long does KYC verification take?
KYC verification via Stripe typically takes a few minutes to a few hours. You'll receive a notification once your identity is verified.
What currencies can I use?
JIA offers multi-currency switching in EUR, GBP, and USD. Spend anywhere and switch instantly from one digital wallet.